演示與溝通技巧(ppt)
演示與溝通技巧
CONTENTS 內(nèi)容
Programme 綱領(lǐng)
Introduction 介紹
Communication 溝通
Presentation 演示
PROGRAMME－a two day interactive course 綱領(lǐng)－一個為期二日的參與的課程
Objectives 目標(biāo)：
Understand the elements of clear communication
了解在清晰的溝通中有關(guān)的因素
Develop different strategies for communicating with different types of people
用不同的策略與不同類型的人作溝通
SOME COMMON MISTAKES IN COMMUNICATION 交流中常見的錯誤
We talk too much and listen too little.
說得太多，聽得太少。（夸夸其談）
We fail to listen empathetically.
沒有投入地聽取對方意見。（設(shè)身處地）
We are unaware of such non-verbal communication as facial expressions, mannerism, and the like.
未能捕捉到面部表情、眼神等非語言交流信息。
（過于自信）

SOME COMMON MISTAKES IN COMMUNICATION 交流中常見的錯誤
We assume the rest problem is one thing, when it may be something quite difference.
自以為了解真正的問題，實際不然。(剛愎自用）
We do not recognize the importance of the communication process.
沒有認(rèn)識到交流的重要性。（強權(quán)管理）
We make the mistake of believing that all people behave in uniform ways, and we ignore their individuality.
錯誤地認(rèn)為所有人的行為方式相同，忽視了交流對象的
個性。（以一概全）

SOME COMMON MISTAKES IN COMMUNICATION 交流中常見的錯誤
We fail to realize that most management problems can be traced to poor communication.
沒有意識到大多數(shù)管理問題都是交流不暢所致。
（暢所欲言）
We often forget that it is not just what we say that communicates our thoughts to others, but what we do.
忘記了交流不僅僅需要語言，不需要行動。
（口是心非）

LADDER 階梯
L = LOOK (EYE CONTACT) 看（眼神接觸）
A = ASK 問
D = DO NOT INTERRUPT 不打斷他人
D = DO NOT CHANGE THE TOPIC 不轉(zhuǎn)換話題
E = EMOTION 情感
R = RESPONSE 反應(yīng)

演示與溝通技巧(ppt)